Digital Products
WeightLossTime currently sells digital products that are delivered electronically. Because digital files cannot be physically returned, purchases are generally considered final once the digital content has been supplied or accessed, subject always to your rights under applicable consumer law.
When We Can Help
Please contact us if:
- the file is corrupted, incomplete, or cannot be accessed;
- you received the wrong digital product;
- you were charged more than once for the same purchase; or
- another issue means we did not supply the product as described.
We will first try to correct the problem by providing working access or a replacement file. Where a refund is required by applicable law, or where we determine that a refund is appropriate, it will be processed to the original payment method where possible.
Change-of-Mind Requests
For digital content, cancellation and withdrawal rights vary by country and can depend on whether access or downloading has already begun and what consent was provided at checkout. Nothing in this policy limits any mandatory consumer rights that apply to you.
Contact Us
If you have a problem with a purchase, please contact us promptly through our Contact page. Please include your order number and the email address used for the purchase.
